June 8, 2022
9:30AM - 10:30AM
Admitting Human Error in the Workplace
David Wilbur, Managing Member and CEO, Vetergy Group
Human error is inevitable and serves as a symptom of systemic failure. As with all symptoms, it becomes a signal spurring systemic change. The idea is to welcome error as an indication that leadership should investigate the dark, murky, uncomfortable cultural issues that made the error seem like a good idea at the time. Instead of blaming individuals for error, ask why the system responded the way it did. In this interactive session, participants will use an on-screen response system to experience a developing investigation as facilitators of a real-world example. We will study an organization’s emergent behavior through the actions of two operators. As a rule, these operators did not set out to cause failure; rather, they intended to contribute to the larger success of the organization. Nevertheless, as part of a multi-dimensional operating framework, they were shepherded by complex events into making decisions that instead caused an incident.